Terms and Conditions
Package and Postage:
We send all out good by DPD next day delivery. We would notify you via text or email the status of your delivery at all times. In the event that the DPD driver misses you when he delivers your goods, he will leave a note for you and then reattempt delivery the following day.
Returns from the customer:
Under the Distance Selling Regulations you have 7 working days from the day following receipt of the goods in which to cancel this order. Cancellation may be made by phone or email. You will have received your rights to cancel via automated e-mail.
You, the consumer, will be responsible for paying for the returned goods, we recommend that you obtain a receipt of postage from the Royal Mail for Special Delivery or Recorded Delivery. When sending your returned item we would ask that the goods are sent back in the original packaging, with outer protection, such as a box; in the same pristine condition as was sent to you, with the HANG TAG attached and not cut. We ask that you take reasonable care of your wig/hairpiece, for example not exposing the wig/hairpiece in a room where people smoke and that the wig does not come into contact with food smells, perfume or other odours. If you return sprays, shampoos or other sundries, these must be un-used. We do not accept returns outside the EEC. We cannot accept wig caps that have been tried on. Due to the personal nature of wigs and hairpieces and for hygiene reasons we are unable to exchange or refund payment on wigs or hairpieces that have been worn, cut, brushed or restyled.
If you are not satisfied with the condition of your goods, please return for inspection. Any replacement for the items can only be given after inspection, if we feel the goods are not up to the required standard, we will return them to the manufacturers on behalf of you, our client. Please note our quality control department inspects all goods before delivery and is counter inspected by a second person and signed as pristine. We ask that you return your delivery note with the package, as this will allow us to refund your account faster and more efficiently as it has your name and reference number on it. If your returns comply with the Distance Selling Regulations, you will be granted a full refund.
Please allow approx 3 - 4 working days from receipt of a return for us to process a refund. Once a refund is processed you will receive an email confirming this (the email will be sent to the same email address where your order confirmation email was sent).
After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This timescale is dictated by your bank or card issuer and is outside of our control. N.B Your refund will be credited to the same card with which you made your original purchase. In the event that this is not possible, (i.e. the card had been declined or has expired), we will contact you to obtain your new card details.
We welcome you to arrange an appointment for a consultation. Please telephone 01204 531888 between 9.30am - 4.30pm. The consultation is free of charge. Any wig that is worn as fitted when leaving the premises cannot be exchanged. We cannot accept visits without prior arrangement due to privacy.