What are the advantages of the Feather Premier Collection?
The Feather collection wigs are all 100% handmade, ensuring that they are of the highest quality, with no uneven edges or scratchy surfaces. All the materials used provide a soft, silky touch to the skin, and keep the scalp protected. The wigs have a double monofilament layer instead of the usual si...Read More
What is your return policy?
Under the Distance Selling Regulations you have 7 working days from the day following receipt of the goods in which to cancel this order. Cancellation may be made by phone or email. You will have received your rights to cancel via automated e-mail.
You, the consumer, will be responsible for paying ...Read More
How long will my order take to arrive?
You can expect your order within 2-3 working days. If there are any problems with your order we will contact you directly. All orders are delivered through our courier service DPD so they are traceable....Read More
How should I care for my wig?
Some golden rules:
Keep your synthetic wig away from excessive heat and make sure you DO NOT use curling irons, hot rollers, blow dryers or other hot styling instruments as they will damage the fibre.
Do not leave your wig near a radiator.
Be careful wearing a wig around areas of ex...Read More
How should I clean and maintain my wig?
Before washing, brush the wig gently using a Dimples Brush (DIM144)
Prepare a bowl of cold or lukewarm water and add a capful of Dimples specially formulated wig shampoo.
Carefully immerse the wig into the solution, swish it about gently and then leave it to soak for three minutes.
How should I choose my wig colour?
There are a few ways you can choose a colour for your wig.
1. One option is using the colour charts found online underneath the wig of your choice. Each wig comes with a description and colour swatch image of the colours available.
2. A second option would be a free colour match service. Before ...Read More
What size wig should I order?
Most wigs come in an average size, and usually people find that an average size wig fits them. All wigs come with an adjustable strap so you can make your wig fit comfortably. Measuring your wig size is very easy. To measure the circumference of your head, take a cloth tape measure from the front ha...Read More
Can I visit your shop?
Yes, of course. It is located at 24 Great Moor Street, Bolton, BL1 1NP. Please call 01204 531 888 or email email@example.com to arrange an appointment with our highly qualified staff. If we are not local to you please contact us for information on your nearest wig salon....Read More
Can I contact you by phone?
Of course, we would be happy to answer any of your questions or concerns by phone. Please contact 01204 531 88 for general inquiries. For wholesale questions please contact 0161 777 9610. Our opening hours are 9:30am – 5pm Mon, Tues, Thurs, Fri, Sat. We are closed Wednesday and Sunday....Read More
Can I order over the phone?
Yes, we would be happy to process your order over the phone. Please call 01204 531 888....Read More
Will my wig come already styled?
Yes. Usually your synthetic hair wig will already be styled. Just shake well when you take it out of the box to get its style. If you want any additional styling please call us at 01204 531 888 or email at firstname.lastname@example.org and we will refer you to your local wig stylist specialist. Additional s...Read More
What should I do if my wig gets wet?
Don’t panic if your wig gets wet. Simply hang it on your wig tree to dry when you get home. Do not use heated styling tools to dry your wig, it will dry naturally....Read More
Is my wig packaged discreetly?
Yes. Your wig will arrive in a DPD box so your privacy is guaranteed....Read More
What are your Terms and Conditions?
Package and Postage:
We send all out good by DPD next day delivery. We would notify you via text or email the status of your delivery at all times. In the event that the DPD driver misses you when he delivers your goods, he will leave a note for you and then reattempt delivery the following day.
How do I know if I am eligible for VAT exemption on my wig?
If you are a necessity wearer who wears a wig for medical reasons you are entitled to receive VAT off the price of your wig. Clients who suffer from hair loss due to chemotherapy treatment, Alopecia, or any other medical condition confirmed by your GP that causes hair loss are exempt from paying tax...Read More
Do you have a catalogue?
Yes, we do. All our Feather Premier Collection range is available to view online, and our other products are available in our online catalogue found on our LINKS page....Read More
What accessories are available?
We sell a range of different Wig After Care products including Shampoo, Conditioner, Gel Spray, Fibre Oil Conditioner, and Hair Spray. Also available is a styling brush, selection of wig caps, portable wig stand, and colour ring - all the essential supplies needed to care for and maintain your wig o...Read More
General Information regarding hair loss
What are the main causes of hairloss?
Hair loss can be triggered by three main causes – Alopecia, chemotherapy, and radiotherapy treatment.
What is Alopecia?
Alopecia areata is a common condition that leads to the affected hair follicles becoming very small and slowing down production. T...Read More
How should I wash my human hair wig?
1. Spray water (at a warm temperature) on the wig while holding the wig in your hand, or hanging over a wig stand. From the ends of the wig, comb the hair while spraying, until the entire wig is wet.
2. After the spraying is finished, and the wig is completely wet, the hair must be combed to be...Read More
How do I claim my 10% discount?
To claim your 10% discount you simply need to register with your details on www.featherwigs.co.uk. You will then receive an automatic email that will contain your unique promotion code. Please note that the 10% discount is for new customers and can therefore only be used once....Read More
How do I receive 20% off my order?
To receive 20% off your order with Feather Premier Collection, you need to become a member of Alopecia UK online. Once you register your details at http://www.alopeciaonline.org.uk/register.asp you can then retrieve your promotional code. Please note that Alopecia UK members receive 20% off eve...Read More